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Returns and Refund policy

RIGHT OF WITHDRAWAL:

You have the right to withdraw from this contract without giving any reason within a period of fourteen days. The withdrawal period will expire fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically take possession of the goods.

EXERCISING THE RIGHT OF WITHDRAWAL:

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form, but it is not obligatory.

EFFECTS OF WITHDRAWAL:

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

RETURN OF GOODS:

You must return or hand over the goods to us or to a person authorized by us to receive the goods, without undue delay and in any event not later than fourteen days after you have communicated your decision to withdraw from this contract. This deadline is deemed met if you return the goods before the expiration of the fourteen-day period. You will bear the direct cost of returning the goods.

LIABILITY:

Your liability is only incurred with regard to the depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

PROVISIONS REGARDING LEGAL WARRANTIES

ARTICLE L217-4 OF THE CONSUMER CODE

The seller is obligated to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when these were their responsibility according to the contract or were carried out under their responsibility.

ARTICLE L217-5 OF THE CONSUMER CODE

To be considered compliant with the contract, the goods must:

- Be fit for the usual purpose of such goods and, where applicable:
Correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model, have the qualities that a buyer can reasonably expect based on public statements made by the seller, the producer, or their representatives, especially in advertising or labeling.

- Or have the characteristics agreed upon by the parties or be fit for any specific use sought by the buyer, which was brought to the seller's attention and accepted by them.

ARTICLE L217-12 OF THE CONSUMER CODE

The action resulting from a lack of conformity is time-barred after two years from the delivery of the goods.

ARTICLE L217-16 OF THE CONSUMER CODE

If the buyer asks the seller, during the commercial guarantee granted to them upon the purchase or repair of a movable item, for a repair covered by the guarantee, any period of immobilization of at least seven (7) days is added to the remaining duration of the guarantee. This period begins from the request for intervention by the buyer or from the availability of the item for repair, if this availability occurs after the request for intervention.

ARTICLE 1641 OF THE CIVIL CODE

The seller is bound by a warranty for hidden defects in the sold item that render it unfit for its intended use or that diminish its use to such an extent that the buyer would not have acquired it or would have given it a lower price if they had known about them.

ARTICLE 1648 PARAGRAPH 1 OF THE CIVIL CODE

The action resulting from redhibitory defects must be brought by the purchaser within a period of two (2) years from the discovery of the defect.

Withdrawal form

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on https://julietteparis.shop except exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.

Client's signature (only if this form is notified on paper) 

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