Terms of Sales
ARTICLE 1 - Scope of Application
The present General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by » Luxury Sales Distribution France LSDF » (“the Seller”) with consumers and non-professional buyers (“The Clients or the Client”), wishing to acquire the products offered for sale by the Seller (“The Products”) on the website https://julietteparis.shop/.
They specify, in particular, the conditions for ordering, payment, delivery, and the management of any returns of the Products ordered by the Clients.
These General Terms and Conditions of Sale may be supplemented by specific conditions, stated on the website, prior to any transaction with the Client.
The present General Terms and Conditions of Sale apply, to the exclusion of all other conditions, particularly those applicable to in-store sales or through other distribution and marketing channels.
They are accessible at any time on the website https://julietteparis.shop/ and shall prevail, if applicable, over any other version or conflicting document.
These General Terms and Conditions of Sale may be subject to subsequent modifications, and the version applicable to the Client's purchase is the one in effect on the website at the time of placing the order.
Modifications to these General Terms and Conditions of Sale are binding on users of the website https://julietteparis.shop/ from the date of their posting and do not apply to transactions concluded prior to their publication.
ARTICLE 2 – Products offered for sale
The Products offered for sale on the website https://julietteparis.shop are as follows:
– Gold and diamond rings
– Silver and diamond rings
– Gold, enamel, and diamond rings
– Gold rings with precious stones
– Gold rings with semi-precious stones
– Gold earrings with diamonds
– Gold earrings with semi-precious stones
– Gold earrings with precious stones
– Gold bracelets with diamonds
– Gold bracelets with semi-precious stones
– Silver bracelets with diamonds
– Gold bracelets with precious stones
– Gold necklaces with diamonds
– Gold necklaces with semi-precious stones
– Gold necklaces with precious stones
– Single gold earring with diamonds
– Ceramic, gold, and precious stone bracelet
– Ceramic, silver, and precious stone bracelet
The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the website https://julietteparis.shop/.
The Client is required to review this information before placing any order.
The selection and purchase of a Product are the sole responsibility of the Client.
The photographs and graphics presented on the website https://julietteparis.shop/ are not contractual and do not engage the Seller's responsibility.
The Client should refer to the description of each Product to learn about its properties, essential features, and delivery times, as well as, in the case of continuous or periodic supply of goods, the minimum duration of the proposed contract.
Contractual information is provided in the French language and will be confirmed at the latest at the time of order validation by the Client.
The Products presented on the website https://julietteparis.shop/ are available for sale worldwide. In the event of an order to a country other than metropolitan France, the Client is the importer of the relevant Product(s).
For all Products shipped outside the European Union and Overseas Departments and Territories, the price will be automatically calculated excluding taxes on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of the Client and are solely at their expense.
ARTICLE 3 – Seller's Contact Information
The Seller's contact information is as follows:
Luxury Sales Distribution France
RCS PARIS n° 803 770 437
14 rue Tronchet, 75008, Paris, FRANCE
info@julietteparis.com
+33142656398
In accordance with the Data Protection Act of January 6, 1978, strengthened and supplemented by the GDPR (General Data Protection Regulation) which came into effect on May 25, 2018, the Client has, at any time, the right to access, rectify, oppose, erase, and transfer all of their personal data by writing, by mail, and providing proof of their identity, to the address of the Seller mentioned above.
Validation of the order by the Client constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale.
The Client acknowledges having the necessary capacity to contract and purchase the Products offered on the website https://julietteparis.shop/.
ARTICLE 4 – Orders
4-1. Placing an Order
It is the responsibility of the Client to select the Products they wish to order on the website https://julietteparis.shop/ following the following steps:
Add the jewelry to the cart, choosing the size and other necessary characteristics, and fill out the form with contact details, including email, address, and phone number.
The Client has the option to review the details of their order, the total price, and correct any errors before confirming their acceptance. It is their responsibility to verify the accuracy of the order and promptly report or rectify any errors.
Recording an order on the website https://julietteparis.shop/ is completed when the Client accepts these General Terms and Conditions of Sale by checking the designated box and validating their order. This validation implies acceptance of the entirety of these General Terms and Conditions of Sale as well as the general terms of use of the website https://julietteparis.shop/.
The sale is only final after the Seller sends the Client a confirmation of order acceptance by email, which must be sent promptly, and after the Seller has received full payment, including any required deposit.
Any order placed, validated by the Client, and confirmed by the Seller under the conditions and in accordance with the above-mentioned procedures on the website https://julietteparis.shop/ constitutes the formation of a remote contract between the Client and the Seller.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Client.
The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute regarding the payment of a previous order.
The Client can track the progress of their order on the website https://julietteparis.shop/.
4-2. Order Modification
Once confirmed and accepted by the Seller under the conditions described above, the order cannot be modified.
4-3. Order Cancellation
Once confirmed and accepted by the Seller under the conditions described above, the order cannot be canceled, except in cases of exercising the right of withdrawal or force majeure.
ARTICLE 5 – PRICES
The Products are provided at the prices in effect as shown on the website https://julietteparis.shop/ at the time of order registration by the Seller. The prices are expressed in Euros, excluding taxes (HT) and including all taxes (TTC).
The prices take into account any discounts that may be granted by the Seller on the website https://julietteparis.shop/.
These prices are firm and not subject to revision during their validity period, as indicated on the website https://julietteparis.shop/. The Seller reserves the right to modify the prices at any time outside this validity period. They do not include processing, shipping, transportation, and delivery fees, which are billed separately under the conditions specified on the website https://julietteparis.shop/ and calculated prior to order placement.
If the Client requests a faster or more expensive shipping method than the standard shipping, the additional delivery costs, as they appear at the time of order validation by the Client, are entirely at their expense.
The payment requested from the Client corresponds to the total amount of the purchase, including these fees.
ARTICLE 6 – PAYMENT TERMS
In the case of immediate payment:
The price is payable in full on the day of order placement by the Client, the shipment of the order by the Seller, and the delivery of the ordered Products, using secure payment methods, as follows:
– By credit cards: Carte Bancaire, Visa, MasterCard, American Express, other credit cards
– By bank transfer - possible in certain cases
– PayPal
Payment by credit card is final, except in the case of fraudulent use of the card. In such a situation, the Client may request the cancellation of the payment and the refund of the corresponding amounts.
In the case of payment by bank check, it must be issued by a bank domiciled in metropolitan France or Monaco. The check will be deposited upon receipt.
The cashing of the check is made upon receipt.
ARTICLE 7 – Deliveries
The Products ordered by the Client will be delivered free of charge within metropolitan France (and worldwide with an additional fee for the carrier's expenses). The delivery will be made within a period of eight (8) weeks from the date of shipment of the order. The shipping time indicated on the Product page will be added to the processing and delivery time, to the address provided by the Client during their order on the website https://julietteparis.shop/.
Delivery consists of transferring physical possession or control of the Product to the Client.
Unless there are specific circumstances or the unavailability of one or more Products, the ordered Products will be delivered in a single shipment.
The Seller undertakes to make its best efforts to deliver the Products ordered by the Client within the specified timeframes. However, these timeframes are provided for informational purposes. If the ordered Products have not been delivered within two (2) weeks after the indicative delivery date, for any reason other than force majeure or the Client's fault, the sale may be terminated at the written request of the Client in accordance with the conditions provided for in articles L 216-2, L 216-3, and L 241-4 of the Consumer Code. The sums paid by the Client will be refunded to them no later than fourteen (14) days after the date of termination of the contract, excluding any compensation or withholding.
In the event of non-conformity of the delivered Product, the Seller commits to remedy the situation or refund the Client, as indicated in the article "Seller's Liability - Warranty."
The Seller bears the risks of transport and is obligated to reimburse the Client in case of damage caused during transportation.
If deliveries are carried out by an independent carrier:
Deliveries are made by an independent carrier to the address provided by the Client during the order, and to which the carrier can easily access.
In case of specific requests from the Client regarding the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the related costs will be subject to specific additional billing, as previously accepted in writing by the Client.
ARTICLE 8 – TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of the Seller's Products to the benefit of the Client will only take place after the complete payment of the price by the Client, regardless of the date of delivery of the said Products.
Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration relating to them will only take place when the Client physically takes possession of the Products. Therefore, the Products travel at the Seller's risk and peril.
ARTICLE 9 – RIGHT OF WITHDRAWAL
In accordance with the applicable legal provisions, the Client has a period of fourteen (14) days from the receipt of the Product to exercise their right of withdrawal with the Seller, without having to justify reasons or pay penalties, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days (14 days at most following the communication of the decision to withdraw) following the notification to the Seller of the Client's decision to withdraw.
Returns must be made in their original condition and complete (packaging, accessories, instructions...) to allow them to be resold as new, accompanied by the purchase invoice.
Damaged, soiled, or incomplete Products will not be accepted for return.
Le droit de rétractation peut être exercé en ligne, à l’aide du formulaire de rétractation disponible sur le site internet https://julietteparis.shop/ – ce formulaire sera à retourner par le client sur l’email suivant info@julietteparis.com, auquel cas un accusé de réception sur un support durable sera immédiatement communiqué au Client par le Vendeur, ou de toute autre déclaration, dénuée d’ambiguïté, exprimant la volonté de se rétracter.
In the event of exercising the right of withdrawal within the aforementioned period, only the price of the purchased Product(s) and the delivery costs will be reimbursed; the return costs will remain the responsibility of the Client.
The reimbursement will be made within 14 days from the notification to the Seller of the decision to withdraw.
ARTICLE 10 – SELLER'S LIABILITY - WARRANTY
The Products sold on the website https://julietteparis.shop/ comply with the current regulations in France and have performance compatible with non-professional use.
The Products provided by the Seller benefit, by law and without any additional payment, independently of the right of withdrawal, from:
- The legal guarantee of conformity, for Products that are apparently defective, damaged, or do not correspond to the order.
- The legal warranty against hidden defects resulting from a material, design, or manufacturing defect affecting the delivered products and rendering them unfit for use.
These guarantees apply under the conditions and according to the terms defined in the annex to these General Terms and Conditions of Sale (Conformity Guarantee / Hidden Defects Guarantee).
It is recalled that, under the legal guarantee of conformity, the Client has a period of two years from the delivery of the good to act against the Seller. The Client can choose between the repair or replacement of the ordered Product, subject to the conditions of cost provided for in Article L 217-9 of the Consumer Code. The Client is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four (24) months following the delivery of the Product.
The legal guarantee of conformity applies independently of any commercial warranty that may cover the Product. The Client may decide to implement the warranty against hidden defects of the Product in accordance with Article 1641 of the Civil Code; in this case, they can choose between canceling the sale or a price reduction in accordance with Article 1644 of the Civil Code.
To enforce their rights, the Client must inform the Seller, in writing, of the non-compliance of the Products within a maximum period of seven (7) days from the delivery of the Products or the discovery of hidden defects within the aforementioned timeframes. The Client must return or bring the defective Products to the store in the condition in which they were received, with all the elements (accessories, packaging, instructions...).
The Seller will reimburse, replace, or have repaired the Products or parts under warranty deemed non-compliant or defective.
The shipping costs will be reimbursed based on the invoiced rate, and the return costs will be reimbursed upon presentation of supporting documents.
Refunds for Products deemed non-compliant or defective will be made as soon as possible and no later than 14 days following the Seller's acknowledgment of the lack of conformity or hidden defect.
The refund will be made by crediting the Client's bank account or by bank check sent to the Client.
The Seller's liability cannot be engaged in the following cases:
- Non-compliance with the legislation of the country in which the products are delivered, which is the Client's responsibility to verify.
- In case of misuse, professional use, negligence, or lack of maintenance by the Client, as well as in the case of normal wear and tear of the Product, an accident, or force majeure.
– non-respect de la législation du pays dans lequel les produits sont livrés, qu’il appartient au Client de vérifier,
– en cas de mauvaise utilisation, d’utilisation à des fins professionnelles, négligence ou défaut d’entretien de la part du Client, comme en cas d’usure normale du Produit, d’accident ou de force majeure.
In any case, the Seller's warranty is limited to the replacement or refund of non-compliant or defective Products.
ARTICLE 11 – PROTECTION OF PERSONAL DATA
In accordance with the law 78-17 of January 6, 1978, as amended by law n° 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Client is necessary for the processing of their order and the establishment of invoices, in particular.
These data may be communicated to any partners of the Seller responsible for the execution, processing, management, and payment of orders.
The processing of information communicated through the website https://julietteparis.shop/ complies with the legal requirements regarding the protection of personal data, and the information system used ensures an optimal protection of this data.
In accordance with the current national and European regulations, the Client has a permanent right of access, modification, rectification, opposition, portability, and limitation of processing concerning the information about them.
This right can be exercised under the conditions and according to the procedures defined on the website https://julietteparis.shop/
ARTICLE 12 – INTELLECTUAL PROPERTY
The content of the website https://julietteparis.shop/ is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.
ARTICLE 13 – UNFORESEEN CIRCUMSTANCES
In the event of unforeseen changes in circumstances at the time of contract conclusion, in accordance with the provisions of Article 1195 of the Civil Code, the Party who did not agree to assume an excessively onerous performance risk may request a renegotiation of the contract with its co-contractor.
ARTICLE 14 – FORCE MAJEURE
The Parties shall not be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
ARTICLE 15 – APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by French law.
They are written in the French language. In the event they are translated into one or more languages, the French text alone shall prevail in case of a dispute.
ARTICLE 16 – DISPUTES
All disputes arising from the purchase and sale transactions conducted under these general terms and conditions of sale, including their validity, interpretation, execution, termination, consequences, and consequences thereof, which could not be resolved between the seller and the customer, shall be submitted to the competent courts in accordance with common law.
The Customer is informed that they may, in any case, resort to conventional mediation, especially with the Consumer Mediation Commission (C. consom. art. L 612-1) or existing sector-specific mediation bodies, or any alternative method of dispute resolution (conciliation, for example) in case of dispute.
Regarding the GDPR provisions on class action:
If the Customer becomes aware of a violation of the General Data Protection Regulation (GDPR), they have the option to mandate an association or organization mentioned in Article 43 ter of the 1978 Data Protection Act to seek remedies against the data controller or data processor before a civil or administrative court or before the National Commission for Information Technology and Civil Liberties (CNIL).
ARTICLE 17 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
By placing an order on the website https://julietteparis.shop/, a natural person (or legal entity) fully and unconditionally agrees to these General Terms and Conditions of Sale and is obligated to pay for the ordered Products. The Customer expressly acknowledges and agrees to these terms, waiving any reliance on any contradictory document that would be unenforceable against the Seller.
PROVISIONS REGARDING LEGAL WARRANTIES
ARTICLE L217-4 OF THE CONSUMER CODE
The seller is obligated to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when these were their responsibility according to the contract or were carried out under their responsibility.
ARTICLE L217-5 OF THE CONSUMER CODE
To be considered compliant with the contract, the goods must:
- Be fit for the usual purpose of such goods and, where applicable:
Correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model, have the qualities that a buyer can reasonably expect based on public statements made by the seller, the producer, or their representatives, especially in advertising or labeling.
- Or have the characteristics agreed upon by the parties or be fit for any specific use sought by the buyer, which was brought to the seller's attention and accepted by them.
ARTICLE L217-12 OF THE CONSUMER CODE
The action resulting from a lack of conformity is time-barred after two years from the delivery of the goods.
ARTICLE L217-16 OF THE CONSUMER CODE
If the buyer asks the seller, during the commercial guarantee granted to them upon the purchase or repair of a movable item, for a repair covered by the guarantee, any period of immobilization of at least seven (7) days is added to the remaining duration of the guarantee. This period begins from the request for intervention by the buyer or from the availability of the item for repair, if this availability occurs after the request for intervention.
ARTICLE 1641 OF THE CIVIL CODE
The seller is bound by a warranty for hidden defects in the sold item that render it unfit for its intended use or that diminish its use to such an extent that the buyer would not have acquired it or would have given it a lower price if they had known about them.
ARTICLE 1648 PARAGRAPH 1 OF THE CIVIL CODE
The action resulting from redhibitory defects must be brought by the purchaser within a period of two (2) years from the discovery of the defect.
Withdrawal form
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on https://julietteparis.shop except exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.
Client's signature (only if this form is notified on paper)
